Shipping policy

Thank you for shopping with Veloura x Monk Collective. We strive to deliver your order as quickly and safely as possible. Please read our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after successful payment.
Orders are processed only on business days (Monday–Saturday, excluding public holidays).
During product launches, festive seasons, or sale periods, processing may take slightly longer.

Shipping Charges

Free shipping on all prepaid orders across India.
No hidden shipping charges will be added at checkout.

Estimated Delivery Time

Once your order has been shipped, the estimated delivery timeline is:

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive a confirmation via email and/or WhatsApp containing your tracking details. You can use the tracking link to monitor your shipment in real time.

Shipping Partners

We work with trusted courier partners to ensure your order reaches you safely and on time. The courier partner is selected based on your delivery location and service availability.

Incorrect Address

Please ensure that your shipping address and contact details are accurate before placing your order.

Veloura x Monk Collective is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning the shipment. If a delivery attempt is missed, please coordinate directly with the courier using the tracking information provided.

Delayed Deliveries

While we make every effort to deliver your order within the estimated timeline, delays may occasionally occur due to:

Weather conditions
Natural disasters
Public holidays
High shipment volumes
Operational delays with courier partners

We appreciate your patience in such situations.

Damaged or Lost Shipments

If your order arrives damaged or you believe your shipment has been lost in transit, please contact us within 48 hours of the expected delivery date with your order number and relevant photographs (if applicable). We will work with our courier partner to resolve the issue as quickly as possible.